Returns Policy

We accept return requests for Al Gallaf products within 7 days of receiving your order.

Return conditions

The item must be in its original condition and must not have been used or damaged after delivery.
The item must be returned with its original packaging and accessories, if any.
You must contact us within 7 days of delivery and provide your order number.

Damaged or incorrect items

If your item arrives damaged or does not match your order, please contact us as soon as possible and include photos showing the condition. We will work with you to resolve the issue appropriately.

Return shipping costs

The customer is responsible for return shipping costs for change-of-mind returns. If the item arrives damaged or the wrong item was sent, Al Gallaf will cover the appropriate return shipping costs.

Refunds

Once the returned item is received, inspected and confirmed to meet the return conditions, the product value will be refunded to the original payment method. Original shipping charges are non-refundable except where the error is ours or the item arrived damaged.